Annual Report 2008-2009

 

Shadek-Fackenthal Library

Martin Library of the Sciences

 

Submitted by

Pamela Snelson

College Librarian

 

 

Each year the Library’s Annual Report contains highlights of the year, detailed accomplishments in department reports, staff activities, and 5-year statistical data. In 2008-09 I have an additional opportunity to reflect on the year and answer the question – Is the Library doing a good job? In March 2009 the Library participated in LibQUAL+, a nationally devised and administered survey. Over 300 faculty, students and professional staff completed an online questionnaire designed to reveal gaps between the library services, collections and spaces they feel they need, and what the library provides. I’m pleased to say that overall the Library meets the minimum desired need in all areas for all populations. However, when one drills down into separate groups on campus, both areas of excellence and areas that need attention are revealed.

 

The LibQUAL+ survey measures three areas – Affect of Service, Information Control and Library As Place:

 

Affect of Service.

Reliability and trustworthy service, knowledgeable and empathetic staff – these are the qualities reflected in the section called Affect of Service. Faculty are highly satisfied with library staff and service, giving the Library positive scores on 6 of the 9 questions in this section: giving users individual attention, employees who are consistently courteous, readiness to respond to users’ questions, employees who have the knowledge to answer questions, employees who deal with users in a caring fashion, and willingness to help users. Students perceived library staff and service to be comfortably above their minimum need except for one area – dependability in handling users’ service problems.

 

During 2008-09 library departments began a program of staff cross training to ensure continuous and reliable provision of services. All librarians and most professional staff participated in professional development activities to enhance our overall knowledge base and improve information skills. We continued with successful outreach activities such as faculty lectures at the Library, house calls, and the Celebrating Scholarship exhibit and reception.

 

Information Control.

Questions measuring whether access to information tools and provision of collections are sufficient to complete one’s work are found in this section. As in Affect of Service the Library did not receive a negative adequacy number – the Library meets the minimum expectations of both students and faculty. However, for faculty our electronic resources and journal collections are barely adequate to meet their needs. The Library’s mix of electronic resources, journals, and print collections satisfies much more of our students needs.

 

The Library’s online collection continued to grow in 2008-09.  Over 70 percent of our current journal subscriptions are delivered electronically. We implemented a decision from Fall 2008 to renew journals from selected publishers as online subscriptions. Librarians continue to work with new programs in their liaison areas to provide a portion of the resources needed to support the growing areas of the curriculum. Eleven grants were awarded to faculty in support of new courses.

 

Librarian interactions with students were both numerous and successful. Research appointments where students meet individually with librarians increased 36%. In the 2008-09 academic year the percentage of First Year Seminars with a research workshop was the highest in 3 years. Data from the National Survey of Student Engagement, reported in Fall 2008, indicate that students developed the ability to obtain and effectively use information.

 

Library as Place.

The questions in this section look at the physical space of the Library.  Here we find large differences between faculty and student perceptions. Where faculty desires for quiet individual study space, a comfortable and inviting location, and group learning and study space are met very well, these areas are among the features of the library where students perceive the greatest gap between need and reality.

 

LibQUAL+ also provides information about library use. Over 75% of our students report weekly use of the library; 28% visit daily. Faculty use is less common with over 40% of the faculty using the library weekly. The more regular use by our students likely results in their more critical view of library facilities especially compared to other new public spaces on campus.

 

The “Big Shift” in the Shadek-Fackenthal Library, and several weeding and smaller shifting projects were completed this year. Adding two ranges of shelves to the art section provided much needed growth space – at a small cost to public seating. The Library’s Strategic Planning process in 2009 included a review of the LibQUAL survey data. Based on both survey results and respondent comments, we designated the upcoming academic year, 2009-10 as “Year of the Building.” We will pay particular attention to issues related to noise, group study and hours, and hope to engage students in finding solutions to problems.

 

Plans for the Future.

Library collections – books, journals and databases – will continue to be developed to meet changes in the curriculum, as budgets allow. Expanding access to needed resources remains a top goal. There is a plan to update and improve the Library’s web site, and emulate the look and flavor of the overall college web site.

  

We expect to see a positive response to our modest changes to the Library’s physical environment. The return of space to library purpose in the Martin Library of the Sciences has already facilitated gift acceptance and processing. Planning and implementing renovations to meet the needs of students and the needs of the collections  – in both Shadek-Fackenthal Library and the Martin Library of the Sciences – will remain a high priority for the future.   


LIBRARY DEPARTMENT REPORTS

 

 

ACQUISITIONS

 

Budget

In FY 08/09 year we acquired well over 10,000 paid volumes, exceeding our target level by nearly 137 such volumes.  The average cost per paid volume increased by 5.2% finishing over the fifty-dollar level for the third time in the last five report years.  Acquisition of other mediums beside books has increased dramatically (for example, 606 paid DVD’s were accessioned in this 08/09 report year, a 13.9% increase over the 07/08 report year).   These purchases, along with increased online electronic resource management (ERM) activities (3,089 such occurred this past 08/09 report year) continue to provide a challenging, diversified experience for Department staff as we execute the Collection Development program in providing access as well as ownership of scholarly materials. 

                                                    

                                                   Books                                                         Average

                Period                     Purchased                   Spent                              Cost

  

            7/08 – 6/09                 10,337                         $ 541,338                    $ 52.37

7/07 - 6/08                  10,445                         $ 519,960                    $ 49.78                                                         

7/06 – 6/07                 10,245                         $ 513,636                    $ 50.14

7/05 – 6/07                 10,847                         $ 530,918                    $ 48.95

7/04 – 6/07                 11,124                         $ 556,533                    $ 50.03

 

 

                        The Library was fortunate to have $2,037,603 with which to underwrite library materials acquisition, access and preservation within its three primary materials budgets and a group of “in addition to” endowment budgets.  Preliminary closure data indicates that $2,008,648.10 (or 98.6%) of these monies was spent.  A preliminary review of the budget closing for book indicates that we closed this budget with a cash balance amount of only $1,835.57, or thirty 1,000ths (0.0029502) of one per cent of the FY08/09 allocation.  As always, much thanks goes to our faculty and Library selectors who insure that our collection activities mirror the academic objectives of the College.  For periodicals, our preliminary closure in this budget reveals a cash balance of $24,358.50 that represents approximately 2 per cent of the FY 08/09 allocation. For preservation, $2,760.50 or 2.4 per cent of the FY 08/09 allocation. Finally, not including Friends of the Library support, the Library benefited from seven major endowments for library materials acquisition and access whose total cash draw for FY07/08 was $64,250 - all of which was spent.       

Program

            This Report Year 2008/09 was permeated with a variety of unexpected and labor intensive, detailed activities chief among which were the ERM tasks involved with a continuing movement toward electronic content for periodical and other serials holdings as well as data gathering and communication with librarian selectors regarding ongoing commitments (aka standing orders) for traditional material in print.  This later dialogue and report generation places the Library in an informed position should reduction in materials acquisition volume be necessary due to the budget scenario unfolding for FY2009/10.

 

 

ARCHIVES AND SPECIAL COLLECTIONS

 

Overview

            This past year has been one of great progress for the Archives and Special Collections.  Several major initiatives have been accomplished including the development of the Wohlsen Construction Archive, the acquisition of several unique rare books and manuscripts through gift and acquisition, and the completion of the F&M “Pathways to History” project.  Bibliographic instruction remained level with 14 classes and 15 research appointments.  In addition, the Franklin & Marshall College Library became more involved in the membership of PACSCL (the Philadelphia Area Consortium of Special Collections Libraries), and continued to play a leadership role in guiding the LCDP (Lancaster County Digitization Project.)

College Archives

Efforts in the archives this year focused on processing and outreach.  With regard to processing, the department added 21 cubic feet of new material, while continuing to integrate archival material from records storage.  The Wohlsen Archive Collection was established to house the corporate records of Wohlsen Construction, Inc.  To coincide with the paper archive, a digital photograph collection was established in Scholars Square and an oral history program started with Bob Wohlsen ‘50.  In terms of outreach, the archives were heavily utilized by alum Jay Susasin ‘87 for a grant funded “Pathways to History” program.  Jay selected and reproduced college archival material for display in four prominent campus buildings.

Electronic records continue to explode on campus, with the growth of digital photography, and the electronic archiving of many F&M campus publications and committee minutes. For the fifth year, senior honors theses were collected in both paper and electronic form. F&M purchased the LDAP authentication service for DSpace in 2008 and is waiting for ITS to activate the service.

Usage remained strong with the archival collections being heavily utilized for a number of important projects including campus landscape master planning, building renovations, alumni programming, donor cultivation, and the 40th anniversary of coeducation.  Recently archived records from both the Registrar’s Office and Deceased Alumni (Advancement) continue to be heavily requested by the administration.

Special Collections 

One important new manuscript collection was acquired and processed this past year, and six existing collections were reprocessed to include new donations and/or digitization into Scholars Square.  As always, web based finding aids and MARC AMC records were created for each new and updated collection.  The Johannes Schwalm collection received yet another donation of materials from the society.

Rare Books

Many fine acquisitions have been added to our Rare Book collection this past year through gift and purchase.  Major gifts and purchases included a two-volume set of the Voyage of the Jeannette (1883), a first edition of Keverberg’s Du Royaume des Pays-Bas (1834), and two limited edition miniature artists’ books.  Several new publications from Pennsylvania private presses were also added, as were a number of imprints relating to Lancaster history.

Conclusions

            While this past year has been marked by solid progress in all areas, the establishment of the Wohlsen Construction Archive and completion of the F&M “Pathways to History” project have been our greatest achievements.  To date, the repository holds 1,314 items in eleven collections.  Thanks to the hard work of Michael Lear and student interns Kenneth Whitebloom and Jonathan Dunkle, the F&M Honors Theses Collection, F&M Buildings List, and “F&M Voices” Oral History Collection have been overhauled, preserved, and updated.  Work remains on digitizing the PA German Broadside collection, submitting further examples of FPS scholarship, and establishing LDAP authentication.

Statistical Analysis and Trends:

            The appended year-end statistical report suggests the following trends –

 

 

 

CATALOGING

 

Overview

This past year the Catalog Department saw an increase in the number of all materials cataloged: monographs, DVDs, electronic databases and journals; the exceptions being compact discs, video cassettes, and CD-ROMs. As in the previous year, the number of videocassettes cataloged was minimal - 10 compared to 615 DVDs.  The increase in bibliographic records can be attributed to an increase in the cataloging of US government documents, gift books, and electronic resources.

In the past year with the assistance of the Systems Librarian the enhancement of language searching in iLink for books and AV materials was completed.

The revised cataloging statistics form was revised to reflect the number of items cataloged more accurately, e.g. WWW sites replaced by “electronic resources”.

Statistics

During FY 08-09 total new cataloging records increased from 11,488 to 11,647.   This minimal increase can be attributed to fewer library materials purchased and fewer hours of student workers cataloging.

There was a 77% decline in the number of compact discs cataloged due to more material available on-line, e.g. Classical Music Library.

The number of monographs added to the Science Library declined by 23% [FY 07 08: 1568 books || FY 08 – 09: 1210 books]. There is a greater emphasis on electronics.

Cataloging of Electronic Resources

Overall in the library world there is an increasing emphasis on electronic resources. The total number of electronic resources cataloged increased by 44% [FY 07 – 08: 1313 || FY 08 – 09: 1888]. Significant electronic resources cataloged include Oxford Music Online, SciFinder (CAS), Dance Education Literature and Research Descriptive Index, Encyclopedia of Latin American History and Culture, Oxford Dictionary of Art and Artists, and the Oxford Guide to US Supreme Court Decisions.

Conclusions

Just as in past years the Department continues to produce a large output of work. Personnel remained unchanged. Cataloging of newly purchased materials is current. The part-time Catalog Assistant contributed to the OCLC database by inputting original records for both compact discs and DVDs.

Our quest for accuracy continues with constant updates to the catalog, so that iLink truly reflects the Library’s holdings. 

 

 

CIRCULATION

 

            The total number of people entering both libraries decreased slightly.  However, circulation to students increased over 10% and total transactions increased.  During the 2008/2009 fiscal year, the library had 8,325 registered borrowers, with 3,221 borrowers actively using the library.  This year, 1,600 students and 112 faculty members were active borrowers.  During FY 2007/2008, 1,778 students and 141 faculty were active borrowers. The total number of active borrowers increased by 449. Details are provided in Table 1.

Items placed on Reserve increased to 799 items this year (6%).  Circulation at the Reserve Desk decreased, but the amount of items that were used increased by 6%.  E-Z Borrow, a patron-initiated interlibrary loan service, experienced continued success with the F&M Community. This year, the amount lent to other schools increased, and the requests made by F&M increased by 7%.  Our patrons have requested over 11,000 items since July 2004. 

The end-of-semester 24 hours opening started the last four days of classes and continued during exam week.  During the last days of the semesters the average overnight attendance was 243.  Exam Days averaged an overnight attendance of 274.  During the 24-hour opening, the Library is open an additional 136 hours per year.

Table 1: General Circulation Statistics

 

 

2004/05

2005/06

2006/07

2007/08

2008/09

Change

Gate Count

327,692

346,889

320,433

333,454

318,933

-2.5%

  Shadek-Fackenthal

223,496

213,025

194,152

195,693

196,284

0.3%

  Martin Library

104,196

133,864

126,281

137,761

128,778

-6.5%

Total Transactions

85,311

76,946

73,147

66,112

69,312

4.8%

  Student

37,871

34,502

34,086

28,514

31,745

11.3%

  Reserve Desk

5,682

4,400

3,594

2,668

2,455

-8.0%

  FPS

17,517

18,051

17,499

17,448

16,744

-4.0%

  Other

7,278

5,927

5,644

5,545

5,541

0.1%

  In-house books/jrnls

16,030

13,289

11,650

11,505

12,401

7.8%

  In-house microfilms

933

777

674

432

426

-1.4%

ATS

4,853

4,406

3,842

2,710

2,136

-21.2%

E-Z Borrow Lent

2,534

1,921

2,072

2,023

2,599

28.5%

E-Z Borrow Borrowed

1,442

2,132

2,140

2,577

2,755

6.9%

 

 

COLLECTION DEVELOPMENT

 

Several collection issues continued to be planned, discussed and implemented this year.  The highlights were: completing and fine-tuning the shift of the book collection in Shadek-Fackenthal; making decisions on newspaper cancellations; initiating the Philosophy subject-based approval plan; a review of departmental standing orders; another successful book sale; and receipt of a large number of gifts - over 4,000 items.

Space Planning

After last summer’s Big Shift of the book collection in Shadek, there were several more modest weeding and shifting projects undertaken this year.  The Big Shift had run out of space on the Mezzanine so that was the target area for most of the weeding this year.   In the spring several students began shifting those books (and this project will be completed before the Fall 2009 semester begins).  The other area of activity was in the N’s – the separate range of stacks for Art books along the back of Level 2.  Two new ranges of shelves were purchased and installed and that gave us an additional 72 shelves in that very crowded area.  Louise Kulp weeded duplicate copies and older editions and consolidated the Art Oversize books, and then that collection was shifted to allow for several years of growth.  One other area in the stacks was addressed this year: the oversize books on Level 3.  Shelves were adjusted so that the oversize books could be better distributed and we now have ample space for more oversize transfers from the regular stacks.

Gift Collections & Book Sale

The library received 4,317 items as donations this year.  While this did not come close to last year’s record high of 7,046 items, it still generated a lot of work.  The gifts came from several major sources.  The widow of the late Professor Brian Steffy (BOS) donated 835 books and journals, mostly in the area of business and management, with an eclectic mix of literature, philosophy, sports, and travel thrown in.  Both the BOS and Government faculty had to clean out their offices in preparation for their move to the new Harris Center and the library received many gift books as a result.   Alums of the college were also frequent donors, most notable Andrew M. Rouse, Class of 1949, who gave us over 400 books.  Finally, retired Armstrong executive Bill Adams donated a set of the Harvard Classics that will be given to the new Brooks House on campus for its common room.  

A different sort of donation arrived this year – a “complex gift” from Bill Hutson, Distinguished Artist in Residence at the college.  His gift consisted of his personal art and a vast collection of books, catalogs, manuscripts, and other items dealing with African-American artists.  This collection is currently being appraised while the library is temporarily housing the books, catalogs, etc.

The library held its annual book sale in the library lobby and along the stairway hall on the Mezzanine.  The sale ran from December 1 through December 8 and was very successful.  This year we experimented with a special “preview day” for the F&M community before opening the sale to the hordes of book dealers and the general public.  That procedure seemed to work well.  After the sale, Marty Gordon offered the use of his truck and two loads of our excess books were donated to the Lancaster County Library System for their spring book sale.

Approval Plans 

After several years of planning and deliberations, a Philosophy subject plan was finally implemented within the University Press approval plan through Blackwell’s.  That plan started in January 2009 and the Acquisitions Department changed some of its procedures to more efficiently handle the flow of approval books.  Renate Sachse set up a “slip” plan for foreign language books with one of our vendors, Cassilini.  In anticipation of a possible budget reduction, I surveyed the librarians about their preferences for retaining specific publishers in the University Press plan.

Book and Non-print Selection

Eleven grants were awarded to faculty in support of new courses in Biology (4), BOS (2), Chemistry, Classics, Economics, Government, and TDF. No new programs had an impact on budget planning this year, and last year’s special funds were generally well spent.  The fund for Latin American politics fully spent the portion allocated for books, but did not initiate any new journal subscriptions.  The funds for Arabic Language, Bioinformatics, Chinese Language, and Environmental Studies were only partially spent.  The fund for Computer Science was not spent at all.  A decision was made to cancel additional print newspaper subscriptions: Boston Globe, Guardian Weekly, and Jerusalem Post; and the microfilm subscription for the London Times and the New York Times.  A review of departmental and reference standing orders was begun and the librarians reported back with recommendations for cancellations.  Many “dead” titles were discovered in this process.  In an effort to refine and control the video orders, a new criteria that would link a video order to a specific course was approved and will be implemented for 2009-10 orders.

In Progress

Work is continuing on revising the collection policy statements for non-print materials, newspaper resources, and the library’s browsing collection.

 

 

INFORMATION LITERACY

 

First-Year Students

First-Year Seminar Student Research Workshop Survey

First-year seminar students who attended a library research workshop were surveyed regarding their workshop experience.  New this year were several comments from students referencing high school experience with databases and concern that F&M's databases are not familiar or are not the same "versions."  One student shared “I used ‘Galegroup’ in my high school and I was able to read the article right off my computer and it saved a lot of time.”  Another student inquired “In general, which search engine is the most efficient way to find general articles on every subject?”  Similar to previous years' survey responses, many students requested to be shown the exact location in the library of books pertinent to their courses.  The following comments illustrate the wide variety of responses to the workshop content—from “The workshop was helpful, but not much was new to me” to “I had no idea that one could find resources on the college website. …[it is] comforting to know that the library has my needs under control!”

First-Year Seminar Faculty Survey

All first-year seminar professors were surveyed regarding their students’ course performance.  Fifteen of the eighteen professors completing the survey had arranged at least one library workshop for their seminar.  Seven respondents were satisfied with the breadth and depth of sources students consulted and featured in their bibliographies.  Four professors noted significant gaps in performance among students—“some students had wonderfully diversified bibliographies, while others offered up a short list of monographs.”  Three professors were deeply dissatisfied with their students, commenting that despite the relevance and timeliness of the library research workshops, students consulted inappropriate, non-scholarly sources (e.g. “dot-com sites,” “web blogs,” popular magazines, etc.) and seemingly ignored faculty comments on preliminary bibliographies.  When asked if the librarians could more effectively support first-year student learning and performance, fifteen professors expressed gratitude and/or praise, with several commenting they are not certain what else could be done for the students.  The two respondents who had no workshop(s) for their seminars indicated they provided research resources to their students.

National Survey of Student Engagement

As a member of the Liberal Arts Information Literacy Consortium, the library supported four information literacy questions on the National Survey of Student Engagement (NSSE) administered to second-semester first-year students and graduating seniors in the spring of 2008.  The information gathered referenced students' "current school year," 2007-2008, and was reported in the fall of 2008.  Data specific to the library indicate that while first-year students learn about or discover library resources and facilities with some degree of success, the same is not evident for student engagement of librarians.  As perceived by the respondents in regard to the larger institution, the latter excelled at “developing critical thinking and analytical abilities,” and with nearly as much success, the institution developed in students “the ability to obtain and effectively use information for problem-solving” and knowledge of “ethical use of information sources.”  When compared to responses from the Liberal Arts Information Literacy Consortium, F&M is nearly identical to the other institutions.

Research Practices Survey

Created by a consortium of liberal arts colleges, the Research Practices Survey (RPS) gathered data about the research experiences, dispositions and proficiencies of first-semester first-year college students during the "past academic year"--the final year of high school. The 31-question survey was structured in four sections:  “Experiences with Research,” “Attitudes and Beliefs About Research,” “Familiarity with Research Terms and Strategies,” and “Approach to Evaluating Sources.”  The survey data indicate the following about the entering class of 2012: they have experience using high school libraries but not much experience consulting with librarians; they have great ease searching the Internet, less ease searching library catalogs and indexes; they are confident when citing sources, confused when selecting and assessing sources; and 75% of survey respondents desire instruction in "research skills."  Also of note from the data: the individuals most frequently consulted for assistance during the research process were teachers, then friends or classmates, followed by parents or adult family members, with librarians being consulted with the least frequency.

First-Year Seminars

Considering the aforementioned student and faculty survey data, promoting the role and expertise of librarians, and providing library research instruction to first-year students, are likely more important endeavors then previously understood.  This past year, 27 of 37 First-Year Seminars featured at least one library research workshop (five seminars featured two or more.) Two librarians collaborated with professors on creating seminar assignments and for one additional seminar the librarian reviewed research paper bibliographies prior to their submission to the professor.  Approximately 1/3 of the seminars with library workshops had process-based course assignments, requiring multiple components be submitted throughout the semester.  Workshop content and format is adjusted every year to accommodate expressed learning desires and changing research behaviors of students.

“Coffee & Conversation @ the Library: Student Research Practices”

Two events were held for faculty prior to the beginning of the fall and spring semesters.  Four new professors joined four current professors and three librarians for the fall discussion, which centered on student preparedness for research and strategies for effective assignment design.  The new faculty members were surprised to learn the degree of difference between their expectations for students and the research performance reality their colleagues shared.  During the spring discussion, six professors and three librarians lamented the difficulty students have transferring basic research practices from one course or discipline to any other.  Two professors expressed concern for students’ understanding of source citation—that citing sources is not just a means of avoiding committing plagiarism.  Another topic of discussion was the process nature of research and how best to have students understand and engage in a process-based approach.  One professor noted she is now “breaking it all down” for her students in her assignments, as she continues to “adapt” to the students’ knowledge and skills.  Several suggestions were offered by faculty for addressing the situation on an institutional level:  the librarians should somehow tell faculty what they know our students do not know; have a Foundations course, or as recommended First-Year Seminar content, an “Introduction to Research” component; "piggy-back" on the Writing Center’s 8-workshop series on crafting effective writing assignments; map out where the librarians think students should be after each year, then work with faculty to map out a 4-year plan. 

Library Research Workshops

Ten librarians taught 118 workshops for 104 courses across 25 departments, teaching a total of 1,944 students.  The number of workshops for first-year seminars increased slightly, while the number of research appointments increased significantly.  Workshops for two courses were held in response to professors' concerns about plagiarism--the workshops covered only source citation, paraphrasing, quoting sources, etc.  A review of the year shows research papers continuing to be the most frequently assigned work, followed by annotated bibliographies and group projects (many featuring multi-media presentations).

 

 

INTERLIBRARY LOAN (ILL)

 

Interesting patron behaviors and multiple technology challenges were the significant factors of the year for Interlibrary Loan (ILL).  ILL staff members continued to track F&M faculty and student requests for journals already held locally (in print and/or electronic formats) and reported minimal change in requesting behavior despite a new requirement to “confirm holdings before requesting.”  A 200-level Biology course assignment required students in its six sections to submit at least one ILL request for material not held locally.  While many students were successful in determining local holdings, a significant portion of the students provided either incorrect or incomplete citation data, rendering the requests moot. ILL staff members implemented policy changes to accommodate student requests for costly textbooks and faculty requests for recently published material not yet available for borrowing.  One student requested an ILL book renewal well after the deadline for renewal requests had passed.  An ILL staff member successfully negotiated a special renewal with the lending institution.  Shortly after the negotiation, the student returned to announce the renewal was not necessary as his mother had “taken care of it” by committing to purchasing and shipping the book to him. 

ILL staff members rely upon a complex web of communications, electronic delivery and statistical management software programs to manage relationships and transactions with the global ILL community.  This past year, several failures prompted temporary and permanent changes in procedures, and close collaboration with Information Technology Services (ITS).  Implementation of RapidILL, a specialized, proprietary software program to expedite digital article delivery, was delayed because of continuing technological incompatibilities, and the scheduled September 2009 release of an enhancement to the program.

Several F&M faculty sent messages of gratitude for ILL services and staff.  In the acknowledgements for his book Reinventing Richard Nixon, Daniel Frick, Director of the Writing Center, thanked Mary Shelly for being “ever-resourceful.”

F&M maintains its status as a net lender of materials, even as F&M borrowing of materials increased and F&M lending decreased.  Electronic receipt and delivery accounted for 35% of all fulfilled ILL transactions (article copies and book loans), and 59% of article copy traffic.  ILL packaging and shipping of EZ Borrow materials increased, reflecting the overall increase of EZ Borrow activity for the year.

 

Total items BORROWED:  5,736

Format:           loans:  1,597; copies:  4,139  (59% [2,441] delivered electronically)

 

Total items LOANED:  6,978

Format:           loans:  3,541; copies:  3,437 (59% [2,029] delivered electronically)

TOTAL TRANSACTIONS:  12,714

 

 

2004/05          2005/06          2006/07          2007/08          2008/09

Borrowing:        7,253                5,788               5,333               5,285               5,736

Lending:            9,294                9,253               8,105               7,991              6,978

TOTAL:          16,547            15,049              13,438           13,276              12,714

 

IDS (Interlibrary Delivery Service) shipping by ILL for ILL and EZ Borrow:

2005                2006                2007                2008                2009 (*open –9/30/09)

4,496               4,466               4,387               4,793               *3,821

 

 

MARKETING

 

The second full year of library marketing activities had librarians and library staff hosting and/or participating in twenty events and activities for approximately 1,400 students, faculty, professional staff, parents, alumni and members of the greater Lancaster community.  Librarians participated in the following events in support of other campus departments:  the College House System’s New Student Orientation “Scavenger Hunt”; the Bonchek House’s “Bagel Breakfasts”; the Office of Admission’s “A Closer Look”; the Alumni Relations Office’s “Wake Up @ the Library” for Homecoming and Reunion weekends; and the Office of the Dean of the College’s “Beginnings” program.  Three library programs were collaborations with other campus departments.  Through the Office of International Programs, librarians provided a “Library Orientation” for new international students.  The library’s annual “Celebrating Scholarship” reception also served as the welcoming reception for the Center for Liberal Arts & Society’s inaugural Emerging Scholars Symposium.  Bonchek House co-hosted “Ask Andy @ Bonchek House” evenings.  Two library events introduced last year have proven popular and are now held semiannually:  “Coffee & Conversation @ the Library” (for faculty regarding student research performance) and the lecture series “Faculty @ the Library.” Librarian House Calls, Friends Of The Library lectures, and the Library Book Sale, all well-established and successful events, continue contributing to the success of the marketing program.  New this past year were two specialized marketing communications:  the first to Spring Option and spring transfer students; the second to spring semester Independent Study students.  Students new to campus for the spring semester will continue to receive specialized library communications, and we will offer same to fall and spring Independent Study students next year.

 

MARTIN LIBRARY OF THE SCIENCES

 

The Science Library continues to focus on collection maintenance and development, building/furnishings upkeep and public service.

Collection analyses, recording of periodical use statistics and fiscally responsible collection development; particularly with selected journal publishers are examples of collection maintenance and development efforts. Of great significance is the weeding of 2,914 government documents; a concerted effort to withdraw outdated and no longer relevant information from the collection.

“The building’s carpet, paint, casual seating, and furniture laminate show signs of significant wear.” [Annual Reports 06/07 & 07/08] Carpeting has holes and seam gaps, several carrels and tables have exposed particleboard, devoid of any laminate. We continue to communicate with Facilities and Operations on these issues. 

The Science Library continues to offer the only information support services after midnight, whether in-person or online. Several displays were presented in the lobby, one in particular celebrating the 200th anniversary of Charles Darwin’s birth and the 150th anniversary of the publication of On the Origin of Species that coincided with a Darwin Day Lecture by Prof. Dan Ardia.

Attentiveness to security includes improved and ongoing student worker training and the availability of laptop security cables for checkout.

The Science Library remains a busy place, the gate count is the second highest in three years. This is despite the availability of an increasing number of alternative student-centric spaces like the Writers’ House, Klehr House and International House. It’s also important to mention the increased prominence of the House System and its corresponding Commons. Libraries continue to serve as both study and social spaces.

This year’s gate count is the second highest in three years, still significant considering last year’s jump of well over 11,000.  Reference questions grew by more than 130, while remaining steady at 51% of the types of questions asked.  A 1% decrease in research questions is offset by a 2% increase in questions asked directly of the Science Librarian. Students may be seeking out the librarian initially for more difficult questions. Overall patron contacts increased by 8%. Peak reference activity continues to occur in the early afternoon.

In stark contrast to last year’s lowest in-house book and journal use in 7 years the usage returned to 2005 levels and an increase of 33% above last year. Perhaps more emphasis is being placed on content regardless of format, print or electronic, although increased importance on electronic access will remain in the sciences.

The fulfillment of mediated and patron initiated interlibrary loan requests fell 10%. Perhaps student satisfaction with and reliance on full-text resources accounts for the decline.

            The most active collections proportionate to size relate to: psychology, medicine, agriculture, anatomy and botany. Circulation remained stable or increased in 14 of 17 classifications and circulation increased 42% overall compared to last year.

            Challenges to be addressed in ‘09/’10 are worn furnishings, increasingly limited seating, maintaining optimal hours and service with current levels of staffing, and creative space planning while assessing and considering space constraints in campus libraries. Opportunities include being fiscally responsible in economically troubled times. 

 

 

REFERENCE SERVICES

 

This year was one of continued strong departmental activity in Reference Services.  After a dramatic increase in user activity from 2003 to 2007, the number of reference transactions dropped in 2008 and 2009. This general drop indicates a need to rethink or more strongly market how the face to face services are delivered, while the rise in the use of some of our virtual reference services is probably due to the increase in our marketing of our email, IM and texting services.

In general, use of our electronic resources again grew over last year. The campus continued steady use of our FirstSearch, Wilson and Lexis/Nexis and JStor products. PsycArticles and Web of Science searches increased again after major increases in recent years. Use of America – History and Life, ArtStor and WestLaw Campus Research doubled for each over last year. Other highlights include major increases in the use of resources from American Chemical Society, Credo Reference, Oxford Music Online and the Oxford Language Dictionaries collection.

Over the course of 08/09, 15 other possible online resources were trialed and formally considered for addition to our collection. Major additions to our electronic resource collection this year included The Complete Dictionary of Scientific Biography, ISI’s Journal Citation Reports, and Lexis-Nexis’ Statistical Data Sets.

We are nearly finished with a complete review of reference standing orders. A title by title weeding of the paper reference collection was continued, and we have completed about 55% of the collection. The practice of removing older paper editions and searching for new paper and online alternatives was continued. Our Reference Services Assistant contributed greatly to this and other developments: the administration of the 2009 LibQual+ survey on campus, use of a Reference Services blog that allowed staff to communicate news and tips between different departments and shifts; and the management of questions about and billing for GoPrint, the print management system on campus. By efficiently managing incoming office traffic, the Assistant continued to support the Reference Services Librarian, offer refinements in reference service, and enable other librarians’ additional time for larger library projects. Upcoming departmental projects include the insertion of our virtual reference services into the BlackBoard course management system, completion of a reference collection development policy that covers electronic resources, and additional marketing of our face-to-face and virtual reference services.

 

SYSTEMS

 

Two minor integrated library system (ILS) upgrades occurred over the last year, Symphony 3.2.1 in July ‘08, and Patch Cluster 2 in December. After seven years of constant use, our ILS server was replaced in June. Through much of the spring, key ILS users beta-tested a new product. While Symphony 3.3 is set for a July release, we will most likely wait until January 2010 to upgrade.

After five years of steady use, all computers in the SFL classroom were replaced. ITS purchased 19 iMacs, which moved all public machines into ITS warranty coverage, significantly saving the Library from repair costs. A speedy HP4515x printer was added to the Library’s heaviest printing environment, and 6 new iMacs were purchased for staff upgrades.

GoPrint continued to save the Library and ITS from printing waste and management hassles. Overall printing reached an all-time high, 1,682,675 pages. This represented a 9% increase over the previous year. We will conduct the first major GoPrint upgrade in July, which should provide both operators and users with a more useful interface.

The Library homepage count grew dramatically this year, 311,542 hits, a 60% increase over the previous year. Some of this increase can be attributed to our new public machine login scheme. After five years of having patrons log into their eDisk space, we can now have them launch into a much more easily managed local desktop, where the browser homepage can be set.

Microform printing dropped significantly by 54%. Our 4 reader-printer units produced 10,937 pages. We freely acquired two microform reader/printers from the Land Transfer Company, Lancaster. Microform machines can cost over $10,000 per unit. The donated reader/printers will either be configured to suit our needs, or serve as parts machines.

 

 

VISUAL RESOURCES

 

Overview.  2008-2009 has been a year of progress and development for Visual Resources and auxiliary interdisciplinary services.

Š       The Artists’ Books Collection (housed in Archives and Special Collections) grew larger both in number and visibility, and more focused in content.  Significant acquisitions included three Judaic-themed books to commemorate the opening of the Klehr Center for Jewish Life; a work related to this year’s Conrad Nelson Fellows, Christo and Jeanne-Claude; and examples to support courses in Mathematics and Studio Art.  A presentation on the artists’ books genre was organized for students in a first-year seminar and library staff.

Š       Library and research instruction grew significantly in non-art areas and included two semester-long librarian/faculty collaborations, as well as service to students undertaking directed readings, Hackman research, and travel grants.

Š       Franklin & Marshall was represented nationally by participation in an Art Libraries Society of North America (ARLIS/NA) workshop and regionally by membership on the Association of College Libraries of Central Pennsylvania (ACLCP) Program Committee.

Š       The Visual Resources Collection proper continued to flourish under the very able direction of Visual Resources Assistant, Susan Walker, who worked with increasing autonomy especially regarding policies, procedures, and supervision of student assistants.

Š       Scholars Square, F&M’s institutional repository, continued to be the most viable option at this time for an institutional digital asset management system, with the caveat that before the college’s licensed visual resources can be committed to it, the restricted-access module (“LDAP binding”) must be installed.

Collection.  Image-and-metadata records committed to the Visual Resources Collection in Scholars Square nearly doubled from the previous year and were selected from three separate gifts of 35-mm slides from the personal collections of current and retired Art and Art History faculty.  Thanks to Susan Walker and student assistants Sarah Beckhart and Zoe Dolan, approximately 500 slides with previously purchased digitization rights were scanned and stored.  They join more than 900 individually licensed digital images, acquired at faculty request, that await institutional access via Scholars Square (please see the last point in Overview, above).  Visual Resources staff devised a temporary procedure to make the latter group available on discs by “sign-out,” but that option is available only to Art and Art History faculty.  Nevertheless, Visual Resources is fortunate to be part of an institutional repository that has—among other things—demonstrated its effectiveness at bringing scholars from outside Franklin & Marshall together with unique holdings in our college collections.  Finally, after a lapse of several years, membership in the Visual Resources Association was reestablished, enabling staff to more easily monitor developments in the field, particularly at similar institutions.

Conclusion.  Increased collaboration with faculty in planning multiple library instruction sessions per course, along with more persuasive suggestions to students to “meet with a librarian” at various points during semester-long research projects, resulted in research-skills instruction and tutorials with greater continuity and fewer “once and done” instances.  It is hoped that the fine work accomplished by out-going Visual Resources Assistant, Susan Walker, has laid the groundwork for her replacement to resume the assistance to Art and Art History that was established during her two-year tenure.

Statistical Analysis and Trends.

Š       Compared to the previous year, overall there was a 79% increase in individual research appointments and an 86% increase in library instruction sessions.  Most significantly, research appointments for Sociology students were up 275% and library instruction classes for Sociology students increased from zero in 2007-2008 to six in 2008-2009.  Interdisciplinary research and instruction services—that is, for courses containing significant art or sociology content but that are listed with departments such as Mathematics, Spanish, and Anthropology—were up as well.

Š       In the Visual Resources Collection proper, there was a 27% increase in in-house image digitization requests and a 45% decrease in in-house slide-production requests from Art and Art History faculty.  These numbers reflect a predictable trend as additional faculty adapt to teaching with digital media.

Š       Scholars Square remains the most viable way to make licensed, curriculum-related visual resources (digital images) accessible to FPS across campus, but only if restricted access, which is required to protect licensed content, is enabled.  The current backlog of 1,400 images awaiting this legally necessary protection is daunting.

 

 

Librarian Activities

 

Andy Gulati Instruction: ART245, IST200, TDF105, TDF171, MUS107, TDF157, TDF165, BOS480, IST200; Research appointments 11; CTY basic instruction 10; Bonchek House 16.  Professional meetings and workshops:  SIRSI SuperConference, COSUGI SIG/RUG Officer-at-large College committees and workshops: Advisor for CRA (Catastrophic Relief Alliance) and Cycling Clubs, CRA disaster relief efforts in Texas – January 2009 and Lancaster – May 2009, Administrative Computing Advisory Group Lectures and publications: SirsiDynix National Conference session, “SirsiDynix Software Technology Review.”

 

Martin Gordon Instruction: RST 171A, and RST171B; research appointments - 5. Professional meetings and workshops: NASIG 24th Annual Conference, two ACLCP Collection Development Interest Group workshops, a webinar describing Harvard University’s open access publishing policy, and a webinar Managing. Assessing and Developing Your E-Collection.” College committees and workshops:Campus Safety; Recognizing and Responding to a Potential Crisis Situation”. “Motivating, Recognizing and Rewarding Staff Members”, and various professional staff development luncheons.

 

Thomas A. Karel Instruction: BOS 215, BOS 480, ENV 172, ENV 372, FND 111, GOV 100, GOV 130, GOV 223, GOV 250, GOV 305, GOV 309, GOV 373, GOV 388, GOV 425, GOV 470, SOC 310; research appointments - 46.  Professional meetings and workshops: ACLCP Collection Development Retreat; ACLCP Fall Meeting; Federal Depository Library Conference; Drexel Scholarly Communication Symposium; ACLCP Collection Development Retreat (hosted) College committees and workshops: Local Economy Center Board; moderated student presentations at the College’s Research Fair, Fall and Spring; assisted at the library’s table at Beginnings, Spring 2009, Professional Staff lunches.  Lectures and publications:  Presented a talk on “A Virtual Tour of Presidential Libraries” at the Lancaster County Librarians Association Fall Meeting. Reviewed the following books in Library Journal: Utopia’s Debris, by Gary Indiana; 1969: The Year Everything Changed, by Rob Kirkpatrick; The Cambridge Companion to Bob Dylan, ed. by Kevin Dettmar; Revolution in the Air: The Songs of Bob Dylan, 1957-1973, by Clinton Heylin; Bargainin’ for Salvation: Bob Dylan, a Zen Master? by Steven Heine. Continued to serve on the Editorial Board of The Behavioral and Social Sciences Librarian and reviewed 3 manuscripts, Other: taught the following graduate courses at the College of Information Studies and Technology, Drexel University: INFO 665 “Collection Development (online), and INFO 680 “United States Government Publications”  (twice – live and online).

 

Louise Kulp Instruction: ART 126, MAT 130a, MAT 130b, SOC 100a, SOC 210, SOC 210a, SOC 210b, SOC 302, SOC 310 Research Appointments – ART 231, ART 243, MAT 130, SOC 210, SOC 301, SOC 310, SOC 350, SOC 410, SOC 473, SPA 379, ART Marshall Scholar, SOC Hackman Scholar, SOC directed reading Professional meetings and workshops:  ACLCP Fall Conference, ACLCP Spring Conference, PACSCL Annual Meeting, ARLIS/NA Annual Conference, ACLCP Program Committee, ARLIS/NA “Cataloging Artists’ Books” workshop College committees and workshops:  “Imagining Visual Studies at Franklin & Marshall” faculty symposium, “Using visual evidence” pedagogy workshop, “Knitting for a Cause” student club co-advisor, “Beginnings” admissions program. Lectures and publications: ARLIS/NA “Creating Effective Resumes, Cover Letters and Job Searching Skills” workshop resume reviewer, artists’ books presentation for library staff and ART 126

 

Christopher Raab Instruction: AMS 236, AMS 489, ANT 102, ART 471, FRN 305, HIS 153, HIS 238, HIS 360, AMS 280, AMS 420, ANT 102, HIS 238, HIS 360, HIS 375; Research Appointments: 15 Professional meetings and workshops: Introduction to Illuminated Manuscripts, RBS, Morgan Library; SAA DACS Workshop; Member, Lancaster County Digitization Project; Member, PACSCL, Nominations and Governance Committee. College committees and workshops: Invited Member, F&M Task Force on Complex Assets; Lectures and publications: Web Presentation with Pamela Snelson, "Digital Repository Strategy/First Session" - NITLE Special Topics in Information Services;  "Recognizing Opportunities for Library Leadership: The R.O.L.L. Matrix" Library Leadership & Management, 23, no.2 (Spring 2009): 80-84.

 

Dale B. Riordan Instruction: CHM 221, BIO220 (6), FND 111T, PHYS 171, ENV 172, PSY 230 (2), ENV 372, FND111P, FND 11V, FND 111W, Scifinder Scholar (2); Research appointments – 6. Professional meetings and workshops: Special Libraries Association Conference; Member, SLA Science-Technology Division Board as Chair of Membership Committee, Member, SLA 2009 Meeting Program Planning Committee; Conferences attended: Webinars: SciFinder Scholar: Designing Search Strategies & Institutional Open Access Policies: Harvard Example. College committees and workshops: Wohlsen Sustainability Center Working Group. Lindbeck Lecture: Sunlit Shallow Seas, Boncheck Lecture: Restoring Scientific Integrity, MacArthur Lecture: Plain People, Translational Genetics and the Frontier of Bioinformatics, Boncheck Lecture: Denial of Global Warming, Campus landscaping plan, Appreciating Differences in the Workplace/Managing Conflict.

 

Renate Sachse Instruction: ITA370, FND117, FND194, GER171; Research appointments – 3. Professional meetings and workshops: ACLCP Spring Meeting, PALINET Annual Meeting, Lancaster County Library Association Fall and Spring Meetings, ACLCP Collection Development SIG workshop, E-Z Borrow meeting, College Committees and workshops: Human Resources workshops, Professional Development forums.

 

Pamela Snelson Instruction: ANT 100C, IST 170 Professional meetings and workshops: OCLC Global Council delegate, Chair of 2011 ACRL National Conference to be held in Philadelphia. Attended EDUCAUSE Annual Conference, ALA Midwinter and Annual Conferences, Oberlin Library Directors’ meeting, 2 part online Copyright Seminar from University of Maryland. College committees and workshops: Ad-Hoc Communications Task Force, Curriculum Subcommittee. Lectures and publications: Web Presentation with Christopher Raab "Digital Repository Strategy/First Session" - NITLE Special Topics in Information Services; Co-editor Academic Library Research: Perspectives and Trends, ACRL, 2008.

 

Lisa Stillwell Instruction: AMS 100, AMS 170, AMS 176 (fall and spring), BOS 215, ECO 103, ENG 105a (fall and spring), ENG 105b (fall and spring), ENG 161, ENG 167, ENG 172, ENG 175, ENG 225 (fall and spring), HIS 157, HIS 345, HIS 360 (fall and spring), LIT 175, SPA 171, SPA 471.  Research appointments - 27. Professional meetings and workshops:

Co-Chair ACRL 14th National Conference Virtual Conference Committee; ACRL Spectrum Scholar Mentor; ALA Midwinter Conference; ACRL 14th National Conference; Central PA Resource Sharing Meeting; Information Literacy Symposium. College committees and workshops: Conducted orientation session "Sexual Assault Awareness and Prevention”; Vice-President F & M chapter of the AAUP; F&M Votes Co-Chair; V-Day F&M/The Vagina Monologues Steering Committee member; Clemente Course Writing Tutor; Attended two “Successful Supervision” workshops; Served on the Committee on Sexual Misconduct; Attended Professional Staff Development luncheons

 

Scott Vine Instruction: FND 198, PHI 100, PHI 498, PSY 230a, PSY 230b, PSY 305, International Students, the Posse Group, CTY classes and the Philosophy section of the Clemente Course in the Humanities. Professional meetings and workshops: ALA Midwinter, ACRL National, ACRL Virtual Conference. College committees and workshops:  Managing Change (CARGAS), Appointed to the College’s Learning Spaces Working Group, Professional staff lunches, Math, Computer Science and Philosophy department talks. Lectures and publications: Presentation of LibQual 2009 data to library staff, two commentary pieces published in the Philadelphia Inquirer.

 

 

Staff Activities

 

Jennifer M. Buch Instruction assistance: GER 171, FND 117, ITA 370 College committees and workshops:  Staff Advisory Committee; Professional staff lunches (4); Working Cooperatively Across Departments (CARGAS); Action Planning (CARGAS); Lexis-Nexis training session; WDI training session.

 

Sabine Buckius Professional meetings and workshops:  ACLCP Spring Meeting. College committees and workshops: Basic SIRSI Statistical Report Training.

 

Denise M. Chmielewski Professional meetings and workshops:  SirsiDynix Super Conference, SirsiDynix 5 yr. review (4 days), SIRSI Beta-testing participant, Relais webinar (E Z Borrow replacement software) College workshops and Training:  Emergency Building Coordinator, Zimbra Email Information Session, Emergency Response Personnel, Certified First Aid & CPR for ERP, F & M Wellness Fair, Professional Development Sessions.

 

Linda Danner College committees and workshops: Working Cooperatively Across Departments (CARGAS), student supervisor workshop, Action Planning workshop, Holiday Stress Busters, Event Planning workshop, Zimbra workshop, Catering Showcase, Professional Staff Luncheons, Friends of the Library Program: Birdwatcher:  The Life of Roger Tory Peterson, Wellness Committee and Wellness Screening Fair, Emergency Response Personnel training, certified first aid and CPR

 

Mike Horn College Committees and workshops: Member of the following committees: Wellness Committee, Fringe Benefits Committee, Dipnic Committee;

Professional Development forums, Student Supervisor Workshop, CMS Computing Workshop, Wellness Committee Workshop, “Positive Ways to Combat Negative Stress”; Professional Development forums.

 

Carol Kornhauser College committees and workshops: Attended the Holocaust Remembrance lecture entitled “German Jewish Identity under the Nazi and in Exile”, a Faculty at the Library lecture about a Spanish playwright Lope de Vega's works on the Russian stage, a non-exempt staff workshop/meeting, a Student Employment Supervisor Workshop, and various professional staff development luncheons. Professional meetings and workshops: ACLCP Collection Development Workshop “Building an ebook collection with Ebrary.”

Michael R. Lear Instruction: Fall 2008: AMS 236, AMS 489, ART 471; Spring 2009: AMS 280, HIS 360 Professional meetings and workshops: SAA DACS Workshop.

Charles D. Leayman Professional meetings and workshops: ACLCP Spring Conference: Changing the Games Libraries Play: Innovation and Appreciative Inquiry, ACLCP Support Staff Meeting: A Tale of Two Capitol/Capital $$ College committees and workshops: Student Employment Workshop, Emergency Preparedness Coordinator Workshop, Professional Staff Luncheons, Friends of the Library program: Birdwatcher: The Life of Roger Tory Peterson.

 

Nikki Rearich College committees and workshops: Student Supervisor Workshop, Professional Development forums, Professional meetings and workshops: E-Z Borrow Webinar and meeting.

 

Mary Shelly Professional meetings and workshops:  ACLCP Fall Meeting; ACLCP Support Staff Meeting; Central PA Resource Sharing Group Meeting.  College committees and workshops:  Staff Advisory Committee “ITS Update” meeting; Professional Staff Development Luncheons.

 

Ken Siegert  College committees and workshops: Attended an F&M Faculty @ the Library discussion entitled  "Polls and Pundits", Campus Safety; Recognizing and Responding to a Potential Crisis Situation”, a Student Employment Supervisor Workshop and a professional staff development luncheon.

 

Rick Thompson College committees and workshops: student employment workshop, Public Safety workshop. Professional meetings and workshops:  SirsiDynix webinar on cataloging updates, ACLCP Collection Development SIG's e-book workshop.

 

Susan Walker Professional meetings and workshops:  Visual Resources Association membership.

 

Susan Wood College committees and workshops: Attended Campus Safety; Recognizing and Responding to a Potential Crisis Situation”, an F&M Faculty @ the Library discussion entitled "Polls and Pundits", a non-exempt staff workshop/meeting, a Student Employment Supervisor Workshop, and various professional staff development luncheons, and two campus wide non-exempt staff meetings.  Professional meetings and workshops: ACLCP Spring Meeting entitled ‘Tapping the Creative Spirit to Spur Innovation’ and the ACLCP Collection Development Workshop “Building an ebook collection with Ebrary.”